Turboweb Email Help

Turboweb Email Help

If your website is with Turboweb, your email can be too. The information on this page will help with the most common questions we get about email. Also check out the FAQs page, there are a few email questions there, too.

For all other enquiries and troubleshooting, give us a call. We're happy to help.

General Email Settings

Below are the general settings your email applications will require to work with email provided by Turboweb.

Please Note: Outlook 2003 does NOT support the STARTTLS protocol which means you cannot use it to send an email via our server. Although it may appear that you can use your internet provider's SMTP server to send messages this will result in bounced emails when the Turboweb mail server receives an email from an external server claiming to be from an email address that it is the source of.

Incoming Server Settings

  • Server Name: mail.turboweb.co.nz
  • (POP3) Port: 995
  • (IMAP) Port: 993
  • User Name: (Your full email address)
  • Connection Security: SSL/TLS

Outgoing Server Settings

  • Server Name: mail.turboweb.co.nz
  • Port: 587
  • User Name: (Your full email address again)
  • Security Authentication: User Name and Password
  • Connection: STARTTLS (For Outlook 2007 use "Auto")

Troubleshooting

Firewall and Antivirus

Some Firewall and Antivirus products are very restrictive when it comes to communication between email programs and mail servers. Specifically, the ESET security suite has been known to cause problems. If you believe your email configuration is correct but you are still having problems please try temporarily disabling your firewall and/or antivirus program (this is usually an option for these products) and try again. If this resolves the problem then you will need to configure your security product accordingly. We cannot provide specific instructions for how to do this so please contact your IT provider should you need assistance.

Security Certificates

If you are constantly getting a warning or notice when using Outlook (typically Outlook 2016) saying something like the below there are some steps you can follow to fix this.

You will need to follow these steps in order to fix the issue. You will be able to complete these steps yourself but if you run into trouble you can call us on 0800 887 269 and we can help you out.

  1. Open Outlook and click 'File' and go to 'Account Settings'
  2. Select 'Account', then 'Repair', and then 'Advanced Options'
  3. Select 'Let me repair my account manually' and then 'Repair'
  4. Enter mail.turboweb.co.nz as the incoming mail server
  5. Expand 'Outgoing Mail' and enter mail.turboweb.co.nz as this server
  6. Select 'Next' and then 'Done'

Trying to repair the settings without selecting 'Let me repair my account manually' will automatically enter the incorrect settings, overriding the correct ones.

Printers and Scanners

Some printers and scanners have the ability to 'Scan to Email'. This is supported by our mail server, however, your printer or scanner MUST have the ability to use SMTP authentication when sending an email and specifically STARTTLS. Without this, you will not be able to send email from your printer/scanner. The STARTTLS option is often not present on cheaper printers and scanners. In that case, you may be able to configure your printer or scanner to send via your Internet Provider's Mail Server. You should contact them for details on what settings to use.

Webmail

Your email can be checked by a webmail interface. Find it at https://mail.turboweb.co.nz
Use your full email address as the username and your password to access the user interface.