Unifone

We often do custom development projects for our clients, this involves helping make changes or rebuild systems and processes which help streamline their business. A lot of this process involves getting to know their business and what they do, so that we can come up with solutions around how to help.

Unifone came to us with a real issue, they had a system designed years earlier and the limitations of this system were starting to have an impact on their business. Staff were spending a lot of time inputting data, copying and pasting information, or helping to support other staff members, when they could really just have one centralised system that would help them take control of their business. A better system could help them to fulfil their roles within the company, or free them up to spend more time on what really matters.

Bob from Turboweb worked closely with Unifone over an 18-month period, working out of their offices to create software that would better match their business. He was a great fit as he had worked with a lot of the technologies that Unifone was already using in the day-to-day running of their business and working on-site allowed real-time collaboration when the specifics of implementation came up.
 
Unifone provides internet to customers throughout the South Island and one of their issues was that technicians would go out and visit clients, only to realise once back in the office that another client down the road was also in need of a visit. This meant a lot of wasted time and unnecessary inconvenience. Other staff found themselves spending time trying to schedule the technicians and it was becoming very inefficient.

Bob worked with Unifone to develop a system that the technicians could use that was based around a map interface, that way, they could visit a region and see all the clients in that area and what stage they were at, and if they were in need of a visit. From there, they could quickly and easily schedule appointments and schedule their day. This system also worked in with Zendesk (a support ticketing system) so that the technicians could easily integrate support visits into their client visits and maps.
 
As an internet provider, Unifone wanted to be able to easily and efficiently give customers a breakdown of their usage. Turboweb created a customer login area where clients can now easily see their internet usage and billing, which has really cut down on the time the accounts person was spending producing reports for clients who queried their usage. Customers can now easily navigate the system with their usage broken down by day, click on a day, and see it broken down by the hour. It makes their billing and usage so much more transparent.

One of the most rewarding aspects of the whole project for Bob (a self-confessed problem solver) has been creating internal systems for the business that change peoples’ roles within the business for the better, by removing time spent on tasks that can actually be automated. Bob estimates that now with automated billing, the accounts and administration person has cut down on two days work a month thanks to automation of the accounts. Unifone were open to working with Bob's ideas and solutions to problems, which has meant it’s been an easy process to put things in place and make a real change to the running of their business.
 

TESTIMONIAL

Unifone is constantly growing and evolving, so we have to be proactive and keep our backend and frontend systems as optimal as possible. Our central management system was initially built by a student straight out of Otago Polytechnic and although revolutionary for the business at the time, after three years of use there were certainly some shortcomings.
We talked a lot internally about how we would approach making improvements and one of our biggest concerns was finding someone familiar with the platform and technologies of the existing system. Turns out Bob was a perfect fit! He was very familiar with all the technologies used in the initial build and in fact, didn’t take long at all to understand how the existing system worked. 

Moving on from there, the next step was actually figuring out what we wanted or needed, again Bob and Turboweb came to the party and we soon had some direction.
We chose Turboweb as I previously knew Bob from past encounters, so I looked him up out of the blue. It has been, and still is, extremely easy to work with all the team at Turboweb; they are friendly, knowledgeable, punctual and professional.

It has been an ongoing project for over twelve months now with a lot more features and improvements being introduced than ever thought. The work has majorly improved efficiency and effectiveness of our team. We look forward to continuing our relationship well into the future.


Travis Baird - Managing Director at Unifone