Important information for some domain owners - 4th Aug 2016

For some time now ICANN (Internet Corporation for Assigned Names and Numbers) have been sending out emails (via NZ registrars) to anyone who owns a top level domain, such as .com, .net or .biz asking owners to verify their contact details are correct, most of us will have ignored these or don’t even know they exist.

Recently ICANN have made some changes to the way they do things and as a domain owner you can absolutely not afford to ignore those pesky emails any longer!

Which domains are affected?

This new validation includes all existing generic top level domains (.com, .net, .biz etc.) and the new specialty top level domains, which are coming out at the moment such as .consulting, .club, .berlin, .blog and .marketing. There is no validation needed for country code top level domains like .nz, or which are not under the authority of ICANN.

What to expect?

An email will now be sent to the owner/registrant from your registry if any of the following occurs:

  • For new domain registrations
  • Any domain transfers coming into your account
  • Whenever you make changes to your registrant information
  • If your existing registrant information is found not to be correct

If your domain is registered with Turboweb, these verification emails will come from The email contains a link to be confirmed. When you click the link in your email, you will be taken to a landing page confirming that the verification has been successful.

For newly registered domains this verification needs to be completed before associated email accounts and website can be activated.

What happens if I don’t respond to the email verification?

If you don't respond to the email verification within the specified 15 days, new domain names will remain inactive, and existing domain names will be suspended this will result in any associated email or websites to be shut down.

What you can do?

To be proactive you should check the WHOIS data of your domain names - you can check these at Take note if the email, phone number or postal address are incorrect and contact us at to update these accordingly.

If you at any time you receive an email and you are unsure if it is legitimate feel free to forward it to and we will check its authenticity.

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